Game changing CX+EX masterclasses for leaders and teams

Exceptional high impact, bespoke leadership and frontline customer service masterclasses.

You just know that your team’s well-being and skills need a supercharge. You have targets to achieve and results to deliver. On time, on quality and on budget.

I am 100% confident that, together, we can achieve significant improvements. Guaranteed.

Are you ready to make a powerful transformation in your customer and employee experience?

Virtual online facilitated development for your leaders, team managers and frontline customer teams

Award winning frontline customer service masterclasses

  • Exceptional Customer Service


  • Complaint Management



  • Sales Through Service


  • Working From Home



  • Motivational Team Building Online Events

World class training that receives an outstanding approval rating of 96% 

“I have been on several training courses but without question I have learned more about how I can change customer experience than in all the others combined.” 

“I thought that I was an old hat at this and truly believed there was nothing else that anyone could tell me that was new. I was wrong. This course gave me new skills, new insight and some fun new challenges.”

“The future of CX is very exciting, and I feel so much more confident now that I have the skills to meet these new challenges head on.”

“I would highly recommend this to anyone who wishes to put the effectiveness of their staff at the forefront of their organisation.”

“Fresh thinking, passion and energy to help us generate momentum for our change programme.” 

“We have seen a massive change in our staff and the approach they take with our customers. Our customer satisfaction levels have increased.”

“Game changing, comprehensive solutions, practical, proven – a must for every leader.”

“Profound and immediate impact - and very positive. A big step forward, thank you.”

Customer & employee centric leadership masterclasses

High impact, bespoke and game changing

  • Managing Hybrid Teams

    Managing Hybrid Teams

    The NEW Managing Hybrid Teams online live programme is the place to learn how to manage hybrid teams successfully.

  • CX+EX Leadership

    CX+EX for Team Managers

    Learn how to make a definitive connection between customer experience and employee experience, with completing results. Discover the power of CX+EX and how it will transform your customer organisation.

  • CX+EX Masterclass

    The Ultimate CX+EX Masterclass

    Exciting, challenging and game-changing. CX+EX masterclasses for leaders to power customer experience and employee experience.

    100% focus for customer service, CX, support and sales organisations.

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Specialist Support

Design. Build. Test. Transfer.

  • Induction

    ▶︎ Time to Competency

    ▶︎ Confidence & Skills

    ▶︎ Employee Onboarding Experience

    World class induction to put customers into the heart of your organisation.

    Achieve operational targets and best customer experience and improved employee retention.

  • Employee Experience

    ▶︎ Employee Well-being

    ▶︎ Cultural Change

    ▶︎ Performance and Retention

    Award winning cultural and behavioural change. Harnessing the power of CX+EX.

    Achieving improved results for your organisation, customers and employees. Guaranteed.

  • Brilliant Conversations

    ▶︎ Improve NPS & ESAT

    ▶︎ Increase Sales

    ▶︎ Reduce Complaints

    Increase service quality, reduce complaints and improve all KPI’s.

    Reduce employee stress. whilst aligning digital transformation to deliver business advantage.

Keynote Presentations

Inspire, motivate and galvanise your own leaders and teams.

Industry keynote presentations, webinars and masterclasses.

Book Natalie for your next conference.

Team Workshops

Whether its cultural change, new ways of working or just a need to bring together your teams in our new world. We have team workshops that reenergise and empower your teams to develop new skills.

IGNITE THE PASSION

Participant feedback:

  • Insightful, strategic and actionable

  • Powerful, growth and EPIC

  • Inspiring, insightful, life-changing

  • Challenging, motivating, targeted

  • Illuminating, challenging, progressive

  • Rational, innovative, valuable

  • Empowering, impactful, self-belief

  • Revitalising, measured, eye-opening

  • Insight, solutions led, challenging

  • Improving performance, without doubt

  • Huge, eye opening, just brilliant!

Ready to unlock customer and employee potential?

 To find out more or for a FREE initial consultation, please book your meeting with Natalie.