SuperAgent - How the Face of Customer Service has Changed Forever.
The birth of a new type of employee, the hybrid working customer service ‘SuperAgent’.
Flexible Working vs. Hybrid Working – What are the Implications for Your Business?
Flexible working and hybrid working are vastly different arrangements.
36 Point Checklist for Hybrid Working From Home
The factors that make Hybrid Working successful.
A New Era, A New Type of Worker, The Hybrid Worker.
Our working arrangements, however are unlikely to return to what they once were. The pandemic arrived and became the catalyst for almost every company having to make adjustments to their whole way of working. Those who adapted discovered new ways of working that are here to stay, and we have entered a new era.
4 Awesome Habits of Successful CX+EX Coaches
Why do some CX coaches rocket results and others just fizzle out? Natalie Calvert, director of CX High Performance explains what you can learn from elite customer experience (CX) coaches.
